red light on virgin media hub

[Swmc1905]

Hi. I am currently having the same issue and have tried the troubleshooting. Is there anything else I can do?

[Robert_P]

Hello Swmc1905

Sorry to hear of the red light on your hub, we appreciate you taking the time to make us aware via the forums and welcome to the community.

Please can you check the following for us:

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible.

• Switch the hub back on at the power. The Hub should now operate normally.

Let us know the results.

Rob

[bob34]

hello i have the same problem can you help the chat window is not working.

[bob34]

also ive tried all steps a good few times thanks

[John_GS]

Good evening @bob34 

I have replied to your other thread 🙂

We'll keep the conversation there. Best wishes.