Red light on hub

[Annekaaaa]

Could you inbox me too please, Having same issues tried online chat and tried calling but the call has been dropped several times. done all the switching on /off resetting and still have issues 

Thanks 

[Zach_R]

Hi @Annekaaaa,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm so sorry to hear of the issues you're facing with your Hub. If you haven't done so already then please follow each of the steps listed below.

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.

If you've followed the steps above and the issue remains then please respond to the private message that I'll be sending to you shortly and we can proceed from there.

Thanks,