Red light on Virgin Media Hub

[failte]

Hi, I've had a solid red light on my hub for a while now, it feels warm to the touch.

I've done the pin hole reset and switched off and back on a couple of times. I've had the hub for about 8 years and it's in a well ventilated area away from direct sunlight.

Grateful if someone could get back to me, thanks.

[nodrogd]

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@failte wrote:

Hi, I've had a solid red light on my hub for a while now, it feels warm to the touch.

I've done the pin hole reset and switched off and back on a couple of times. I've had the hub for about 8 years and it's in a well ventilated area away from direct sunlight.

Grateful if someone could get back to me, thanks.

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I will start a new thread with your post, as hijacking a thread that already has a resolution in progress will confuse things.

[failte]

Sorry, I didn't realise I couldn't post with the same issue. Thanks for starting the new post.

[nodrogd]

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@failte wrote:

Sorry, I didn't realise I couldn't post with the same issue. Thanks for starting the new post.

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That’s ok. What we don’t like is the same person creating multiple threads about the same individual equipment fault. Always create your own thread if the fault is likely to be your own equipment, as the staff here can then follow up & book tech visits etc without getting confused with others requiring tech visits as well.

[Ashleigh_C]

Hi there @failte 

Thank you so much for your post and welcome back to the forums, it's great to have you here.

I am so sorry that you have faced this issue with your Hub and thank you for trying the reset. As this has not resolved it I do think it would be best we arrange an engineer to come and take a look via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.