Red light on Virgin Media Hub

[media7891]

Same for me. Red light and hot to touch even though the hub stands alone and is well ventilated. Pinhole reset makes no difference.

Flakey connection. One device getting max speed, others connecting to router with 5 bars but unable to connect to internet. 

Would any Virgin Media moderators mind getting in touch with me to organise a replacement please? Thank you!

[Steven_L]

Hey media7891,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your router at the moment. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L