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Re: Red light on Virgin Media Hub

malc433900
Joining in

Similarly solid red light for some time on hub 3 Done a pinhole reset, turned if off for half an hour and red light still on. Maybe slightly warm at times. WiFi seems reasonable most of the time.

5 REPLIES 5

Client62
Legend

From the Hub 3 admin menu, run Network Diagnostic tool,
check the results to see if Temperature is normal.

Adduxi
Very Insightful Person
Very Insightful Person

If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

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Daniel_Et
Forum Team
Forum Team

Hi @malc433900, thank you for your post.

In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Thank you for your support @Client62 and @Adduxi 👍

Regards,
Daniel

Your home network has a few problems.



 
 

 

 Checking Broadband Service
 

 

 Checking Telephone Service
 

 

 Checking Ethernet Connections
 

 

 Checking WiFi Connections
If you still think something is wrong, please check the following
1Gateway IPv4 address is valid.
2Your broadband connection is working.
3Your broadband connection is ready.
4The temperature of your Hub 3.0 is normal.
5The status of telephone line 1 is not ready.
6The status of telephone line 2 is not ready.
7The device [id] has low signal strength, please move it closer to Hub 3.0.
8The device [id] has low signal strength, please move it closer to Hub 3.0.
9The device [id] has low signal strength, please move it closer to Hub 3.0.
10Please place your WiFi device near the Hub 3.0.

Thanks for coming back to us @malc433900.

Do please work with my colleague who has advised of their private message, who will be able to have this resolved for you

Thanks,

David_Bn