cancel
Showing results for 
Search instead for 
Did you mean: 

Re: My Virgin Media: Introducing the updated app

BRoberts44
Joining in

Post outside our property doesn't have a top/cover on anymore... So all wires exposed, not great ... Assume vandalised?  It is the short stump post that contains cables which then lead into our property... The post sits at top of our front garden, steps up from front door... Address [removed]

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

8 REPLIES 8

jpeg1
Alessandro Volta

Post a photo for the forum staff to pass on to the relevant department 

 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

jbrennand
Very Insightful Person
Very Insightful Person

Note that....

___________

Post up some photos so a VM person can assess the damage - but the number (automated) for reporting street “furniture” problems is 0330 333 0444

or use this “Webform”
https://community.virginmedia.com/t5/Digital-life/How-to-report-damage-to-street-equipment/ba-p/4151...

 


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

carguy143
Dialled in

It's probably not a good idea to put your address on the open Internet for all to see. I'd delete it if I were you and wait for a member of staff to send you a PM to discuss the matter further. 

Carley_S
Forum Team
Forum Team

Hi @BRoberts44 

Welcome to the community forums

Thank you for letting us know about this, we really do appreciate you taking the time. 

If you still need us to raise this, please join me on private message and I can take the details from you. Alternatively, you can report this online here or call the dedicated number 0330 333 0444 instead.

Here to help 🙂
Virgin Media Forums Agent
Carley

ModTeam
Moderator
Moderator

Hi @BRoberts44 

The Field Team have advised that this equipment does not belong to Virgin Media. 

Thank you.

Who does it belong to please? Thank you 

jpeg1
Alessandro Volta

How would they know?  Post some pictures and someone here might recognise it.

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

I have directly with virgin and will deal with them direct.