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Re: My VM wifi booster blew up

brenda1969
Tuning in

Hi I think virgin should recall all plug in booster my one today made a noise when i swtch it on it went bang  smoke can out and plug is a tiny bit black,it did blew my electrics.  ..Lately its been getting hot thats  why i dont keep it plugged in all rhe time.So glad  I was home and not just left in socket who knows what would of happened..I phoned they gonna get a engineerto look at it sending me another booster .Got to wait 72 hours my daughter won't be pleased as she does her work in her room..Probably get no credit on my bill..Have to have a booster coz wifi is rubbish ..I do wonder if sky is better..Virgin please recall all these wifi boosters the ones that get hot .

1 ACCEPTED SOLUTION

Accepted Solutions

Taffytone
Tuning in

I agree , just unplugged mine after checking from reading this , and it is also very hot especially the pins ,... .Virgin you need to look into this it's NOT an isolated incident,  others have reported it going back into 2023.!!

See where this Helpful Answer was posted

23 REPLIES 23

Cardiffman282
Problem sorter

Do please report this very serious incident to Trading Standards and retain the booster (and not reuse it ever again) as evidence https://www.tradingstandards.uk/consumer-help/ 

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Client62
Alessandro Volta

Continuing to permit use of an overheating Wi-Fi device in a child's room is very difficult to understand.
Especially as we now see the outcome was the predictable thermal failure.

RetiredATCO
On our wavelength

Should have stopped using it if it got excessively hot.

It wouldn't have made any difference if you were in or out, the circuit tripped as it is designed to do.

Calling for a global recall is a bit OTT, these things happen and if there was an issue with the devices it would be all over t'internet and the press.




John_GS
Forum Team
Forum Team

Hi @brenda1969 

Thanks for posting and welcome to the community.

I am sorry to hear of this. I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

jpeg1
Alessandro Volta

Yet another one of these things burning.  How many are in use with people who are not aware of the problem because there has been no publicity - hundreds, thousands?

If these devices are all allowed to stay in use it's almost inevitable that one will start a serious fire.  Well Virginmedia won't be able to claim they didn't know about it. They've been told enough times. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

HavencroftKev
Rising star

Seriously Virgin recall these now!!

I was literally just reading about another one of these things almost catching fire. 

Brenda1969, please report this to trading standards and keep the booster as evidence. 

I think they should put it on their website in newspapers or send letters out to their customers ,as they have records or should serial numbers they sent these out too.RECALL BACK

I thought It was hot after being plugged in all  day  .I unplugged before bed  and unplugged when going out I'm glad I done this..

jpeg1
Alessandro Volta

That's very sensible Brenda. In other cases people have been advised to leave them off when not supervised by an adult. Personally I wouldn't want one in the house. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.