Ethernet issue: Powerline adapters not connected

[Tezbedz]

I have had the same problem since Saturday, although with a Hub 5.0. I have had the hub connected through 2 TP Link Powerline adaptors for about 4 years with no problems.

I have 3 lights on each Powerline adaptor and PC shows a connection but no Internet. if I connect WIFI to my phone I get a signal.

I bought a long cable but that does not work.

My hub is restarting which turns telly on, twice last night once this afternoon. Going to contact Virgin tomorrow

[legacy1]

Use hub in modem mode and get your own router with 1Gb ports

[Adduxi]

Try a 60 second pinhole reset, do not reboot the Hub as it will reboot itself when needed. Remove any cables before the reset. 

[Roger_Gooner]

Have you done a reset of the adapters?

[Daniel_Et]

Hi @Tezbedz, thank you for your post.

We're sorry to hear about the problem you've been having 😔

How have things been since you posted? Also, have you considered/tried following the advice provided by @legacy1, @Adduxi and @Roger_Gooner?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Tezbedz]

Thanks very much for your help after checking hub, powerline adaptors, cable. I fitted a new ethernet adaptor to PC. Bingo! That was the problem. 900Mbs to Shed.  Flight Simulator is up and running again

I wanted to check everything my end before complaining about hub

[Adduxi]

For your information, it has also been reported here that any NIC with the Ethernet Energy Saving feature can cause the Hub 5 ports to disconnect.  The solution is to disable the energy saving on the NIC.

[Robert_P]

Thanks for the update Tezbedz and glad to hear this has been resolved.

If you need us in the future please don't hesitate to get in touch.

Rob