R.E - Attenuator | Power Levels High

[nnnnnnn999]

My current downstream power levels are 10db and above. I currently have a 4.5db splitter attached which has brought it down to around 6db. 

Is it possible for VM to send me a 10db attenuator or are my current power levels fine and nothing to worry about ?

I have noticed that my upstream does drop back to QAM16.

[legacy1]

looks fine to me just your upstream is dropping modulation under 15db is fine for the downstream for the hubs

[Cardiffman282]

Yeah upstream is the issue. Check for local faults on 0800 561 0061 

[Matthew_ML]

Hey nnnnnnn999, thank you for reaching out and I am so sorry to hear about this.

I've taken a look and I can see everything is looking fine on our end, how has everything been in last few days?

[nnnnnnn999]

Apparently some works in my area are taking place, Problem has become worse today. 

Still the same problem. How does everything look fine on your end, Are you looking at a brick wall or something ?

[legacy1]

setup a BQM

Broadband Quality Monitor | thinkbroadband

[Ashleigh_C]

Thank you for popping back to us @nnnnnnn999 

I have checked and can see there is an outage in your area that is due to be resolved currently today at 1.20pm. Are you able to let us know how things are looking after this time?

[nnnnnnn999]

It's looked OK since yesterday evening. Upload QAM isn't switching down to 16QAM. Seems stable unless your Engineers are going to fiddle with it again.

[nnnnnnn999]

Checked VM website and Mobile App. Still says "There's a broaband issue in XXX XXX" and also upcoming events:

Your new hub is on it's way
Planned works in XXX XXX on the 22nd October. 

Am I being sent out a new Router ?

[Ayisha_B]

I've checked our systems and can see the outage is still impacting your area.

The estimated time of fix is now 23 OCT 2024 13:20. Rest assured our engineers are working on this @nnnnnnn999