Problems with new Hub 3

[Mat_Ch]

Hi, I am a new customer who has been issued by what looks like being a faulty Hub 3 - the 2.4 Ghz wifi keeps dropping out before coming back up a few minutes later - below is a screenshot from Netspot, you can see the offending signal at the bottom:

Have been in contact support who talked me through resetting the router, which did not help.  Their next step was to send me a pod, which has helped somewhat (that is why you can see 4 bands rather than 2 above), but I am still getting a lot of connection problems.  Has anybody else seen anything similar?

Thanks,

Mat

[Client62 · Accepted solution]

The Hub 3 stops & restarts the Wi-Fi service whenever it changes channels. 

To prevent this occurring we use the Hub 3 settings below,
note these settings may or may not be compatible with the restrictive VM Pods
but do work perfectly with our Hub 3 and our two Wi-Fi APs

[Alex_RM]

Hi Mat,

Thanks for posting, and welcome to our community 🙂

Sorry to see you've had some WiFi issues, have you been able to try the advise from Client62?

Alex_Rm

[Mat_Ch]

Thanks, will give those settings a try and see if they help 

[Mat_Ch]

Unfortunately, my pod couldn't recognise my router with these settings, so back to the drawing board.

Have been on the phone to tech support, but because this is an intermittent problem ( although it does happen every few minutes), the router tends to be working ok at the precise moment they run their diagnostics, and as such trying to get a non- defective hub is proving difficult.

[Joseph_B]

Sorry to hear this @Mat_Ch,

Can you clarify further on what the team stated they could do for you in regards to the Hub?

Have you also made sure to check all connections into the Hub are correct and nice and secure?

Joe

[Mat_Ch]

After multiple conversations with technical support, an engineer has come out and swapped out our router - am hopeful this will do the trick

[Ilyas_Y]

Thanks for updating us @Mat_Ch on the VM forums. 👋🏼

I'm glad to hear that an appointment has been booked. 🙂
Let us know how it goes with the engineers appointment and we can follow up from there!

Kind regards,
Ilyas.

[Mat_Ch]

I have a new router (a hub 5), and it looks like this has fixed our issue

[Kain_W]

Thanks for getting back to us regarding the Mat_Ch,

I'm glad the router has resolved the issues for you.

Do get back in touch if you require any further assistance.

Take care,