on 15-02-2024 15:46
Hi, I have a hug for the vm. Connect up was connected to it but suddenly lost link and I cannot get it reconnected. Is there anyone who can help
on 15-02-2024 18:17
Hi @Unclefester66 👋.
Thanks for reaching out to us. Apologies for the issues you are having with the Connect App, If you are in receipt of a new Hub and have had the app connected prior, we advise to remove all data and saved details, log out and remove the app and redownload with any updates and log in and try again, even using the manual application of the hub using your phones camera on the sticker on the Hub.
Let us know how you get on.
Sabrina
on 17-02-2024 08:09
on 17-02-2024 08:12
Fester follow the advice in your duplicate thread https://community.virginmedia.com/t5/Networking-and-WiFi/Problems-with-Virgin-media-connect-app/td-p...
on 17-02-2024 08:17
I have tried all that still no joy
on 17-02-2024 09:11
I have tried all of that it did not work 😕
on 19-02-2024 14:10
Hi Unclefester66,
Thank you for reaching back out, have you tried all advised, did you try clearing Cache and Data and also deleting the app and try installing it on a different device?
Regards
Paul.
on 19-08-2024 12:35
I am having the same issue. Followed all
advice on several threads. This is terribly developed APP resulting in poor customer service. I signed up for another 18 months with the expectation of using the APP connect to secure two WiFi boosters.
The APP never works! I cannot even connect to my Hub 4. I have not got time to diagnose issues when there should be a working product from virgin.
email address: [MOD EDIT: PERSONAL INFORMATION REMOVED]
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on 20-08-2024 11:17
Your Hub 4 just like all the others is been repeatedly corrupted
by the presence of VM Connect app on your mobile phones.
This known issue is covered in dozens of forum posts.
Sadly you don't believe this,
can't grasp this,
don't appear to want to make any progress.
Man / horse / water ?
on 20-08-2024 13:10
Just remove the VM Connect app. It has never worked reliably, and seems to take a particular dislike to the Hub 4.