Power adapter lights and hub 4 not working?

[Kml2]

Hi hub 4 just stopped working on Xmas eve. No lights showing at all. On the ac adapter brick (arris  switch mode power supply) the light blinks green when the hub power switch is on, and change to solid green when hub power switch is off. Anyone had the same issue. Don't know if it's issue with the power adapter or with the hub4 itself.

Thanks

[Tudor · Accepted solution]

You need to call customer services and get either a replacement or a technician’s visit.