Power Levels high side

[Dada93]

Hi good people of the forum!

I had a nightmare experience with VM last year, but got it installed again this year and it seems to be all solved. 

They replaced an isolator and removed what they call “sausage skin” from a few stingers that was causing thousands of post rs errors and dropouts (hours per day).

Solved now, but I can see my power levels are a touch high and going over the VM recommended of 10db. 

Can someone arrange to have this sorted? Or even tell me what attenuator I need (if so) to do it myself?

Cheers!

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	6.2	41	QAM 256	25
2	139000000	10.7	41	QAM 256	1
3	147000000	10.4	41	QAM 256	2
4	155000000	10.1	41	QAM 256	3
5	163000000	9.7	41	QAM 256	4
6	171000000	9.5	41	QAM 256	5
7	179000000	9.4	42	QAM 256	6
8	187000000	9.2	41	QAM 256	7
9	195000000	9	41	QAM 256	8
10	203000000	8.8	41	QAM 256	9
11	211000000	9	41	QAM 256	10
12	219000000	8.8	41	QAM 256	11
13	227000000	8.5	42	QAM 256	12
14	235000000	8.3	41	QAM 256	13
15	243000000	7.6	41	QAM 256	14
16	251000000	7.3	41	QAM 256	15
17	259000000	7.3	41	QAM 256	16
18	267000000	7.4	42	QAM 256	17
19	275000000	7.4	41	QAM 256	18
20	283000000	7.3	41	QAM 256	19
21	291000000	7.3	41	QAM 256	20
22	299000000	7.1	41	QAM 256	21
23	307000000	6.9	41	QAM 256	22
24	315000000	6.7	42	QAM 256	23
25	323000000	6.4	41	QAM 256	24
26	339000000	6	41	QAM 256	26
27	347000000	6	42	QAM 256	27
28	355000000	5.9	42	QAM 256	28
29	363000000	5.7	42	QAM 256	29
30	371000000	5.7	42	QAM 256	30
31	379000000	5.6	42	QAM 256	31

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	1	0
2	Locked	41	0	0
3	Locked	41	0	0
4	Locked	41	0	0
5	Locked	41	0	0
6	Locked	41	0	0
7	Locked	42	0	0
8	Locked	41	0	0
9	Locked	41	0	0
10	Locked	41	0	0
11	Locked	41	0	0
12	Locked	41	0	0
13	Locked	42	0	0
14	Locked	41	0	0
15	Locked	41	0	0
16	Locked	41	0	0
17	Locked	41	0	0
18	Locked	42	0	0
19	Locked	41	0	0
20	Locked	41	0	0
21	Locked	41	0	0
22	Locked	41	1	0
23	Locked	41	0	0
24	Locked	42	0	0
25	Locked	41	2	0
26	Locked	41	1	0
27	Locked	42	1	0
28	Locked	42	0	0
29	Locked	42	4	0
30	Locked	42	3	0
31	Locked	42	2	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

37

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

37

Locked

42

4.6

56926119

0

[Dada93]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	39.8	5120	QAM 64	1
1	43100000	39.5	5120	QAM 64	2
2	36600000	39.3	5120	QAM 64	3
3	30100000	39	5120	QAM 64	4
4	23600000	38.5	5120	QAM 64	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

11

35.2

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

220

74000000

0

0

Network Log

Time Priority Description

03-03-2024 19:16:59	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2024 19:11:57	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2024 19:07:31	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2024 19:02:28	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2024 18:59:03	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2024 18:53:59	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2024 18:49:51	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2024 18:44:48	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2024 18:38:49	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2024 18:33:46	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2024 18:33:12	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2024 18:28:09	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2024 18:28:03	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2024 18:23:00	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2024 18:22:08	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2024 18:17:05	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2024 18:13:38	notice	REGISTRATION COMPLETE - Waiting for Operational status
03-03-2024 18:13:34	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2024 18:13:29	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2024 18:13:25	notice	TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2024 18:13:23	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2024 18:13:21	notice	Honoring MDD; IP provisioning mode = IPv4
03-03-2024 18:13:12	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2024 18:13:11	critical	Cable Modem Reboot because of - HW or Power-On Reset
03-03-2024 17:56:05	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2024 17:56:04	critical	Cable Modem Reboot because of - Erouter Mode Change
02-03-2024 14:24:52	critical	Cable Modem Reboot because of - Reboot Timezone Change
02-03-2024 14:24:52	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2024 14:21:47	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2024 14:21:46	critical	Cable Modem Reboot because of - pin-reset

[Tudor]

Although some of the downstream are indeed out of spec unless it is impacting your service I doubt you need an attenuator. The log message are fine and the Pre errors are normal. Wait for a VM staff member to give their view,

[jpeg1]

That's a trivial difference. Most channels are within spec. I wouldn't worry about it. 

[Steven_L]

Hey Dada93,

Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your connection, I have been able to locate your account and can see that you have been able to get a technician booked to look into the problems. Please let us know how it goes.

Kind Regards,

Steven_L

[Dada93]

So far it has been a miserable experience again, however some progress has been made in terms of internal rewire was completed due to an indentified problem.

I have decided to let a BQM run on my line, seems to be packet loss scattered here there and everywhere. No specific times, but I'm no expert. I am however feeling it in applications that require a stable connection.

Care to take a look?

Broadband Quality Monitor | thinkbroadband 

[Alex_RM]

Hi Dada93,

Thanks for posting and sorry to hear things hadn't improved, we can see you've spoken with the team since your post and no longer need our help with this.

If you do need anything else, please let us know.

Alex_Rm

[jpeg1]

Your BQM is currently showing no connection/  Is it set to the correct WAN IP?