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Poor broadband and app cant find hub 3

ToneLoc01
Tuning in

For weeks my broadband has been terrible. Tried sorting it via app but hub 3 not detectable. Rebooted hub numerous times. Disconnected, reconnected and reset. Still no further ahead. 

18 years with sky broadband and never had to make 1 call to report a fault. 2 years with virgin and a number of times broadband has encountered issues. Starting to get frustrating as I need 100% assured connection for work. 

2 REPLIES 2

GregorianChant
Tuning in

@ToneLoc01 wrote:

For weeks my broadband has been terrible. Tried sorting it via app but hub 3 not detectable. Rebooted hub numerous times. Disconnected, reconnected and reset. Still no further ahead. 

18 years with sky broadband and never had to make 1 call to report a fault. 2 years with virgin and a number of times broadband has encountered issues. Starting to get frustrating as I need 100% assured connection for work. 


Forget the App, the App is useless; in what way has your ‘broadband been terrible’? Over WiFi, cabled (wired) connection?

And there is no such thing as a 100% assured connection, you might, might, get a 99.95%  absolute uptime guarantee if you are prepared to pay a couple of thousand pounds per months for the privilege. 

Robert_P
Forum Team
Forum Team

Hello ToneLoc01

 

Sorry to hear of the broadband issues experienced, we understand the frustration this can cause and appreciate you raising this via the forums.

 

From checking the connection and equipment, all of the levels are within the specs and ranges we'd expect to see. There were minor issues on Thursday 4 July but since then the download speeds have averaged 545mbps and upload has averaged 52mbps, these are both to the hub so wireless may vary.

 

If you are experiencing wireless network issues, we have support here and to help improve signal strength and range we have these tips here. If you do need further support, please reach out to us and we'll be happy to help.