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TheWelshWonder's avatar
TheWelshWonder
Joining in
2 years ago
Solved

PlayStation PS4 connection issues

Hi there  New to VM and have set up all the equipment successfully and have TV and other devices set up on WiFi and the LAN. When I’ve connected my sons  PS4 neither the LAN or WiFi are connecting a...
PS4 connection issues
  • Client62's avatar
    Client62
    2 years ago

    Perhaps the problem is the PS4 - in its network settings make sure that it does not have a static IP set that works fine with the previous ISP's Router but is not in the range of the VM Hub.

    Also look at the PS4 DNS settings, if these have IPs that belong to the previous ISP those will not be available via VM.  If specified DNS are preferred use : 8.8.8.8 and 8.8.4.4 as this will work and will bypass VM Child Safe.

    VM Child Safe - this should be disabled from the Virgin Media online account  ( it is not a VM Hub setting ) but it will block access to office VPNs / Zoom / Whatsapp / Social Media / Video Games / TV streaming / 18+ content.

Client62's avatar
Client62
Alessandro Volta
2 years ago

Perhaps the problem is the PS4 - in its network settings make sure that it does not have a static IP set that works fine with the previous ISP's Router but is not in the range of the VM Hub.

Also look at the PS4 DNS settings, if these have IPs that belong to the previous ISP those will not be available via VM.  If specified DNS are preferred use : 8.8.8.8 and 8.8.4.4 as this will work and will bypass VM Child Safe.

VM Child Safe - this should be disabled from the Virgin Media online account  ( it is not a VM Hub setting ) but it will block access to office VPNs / Zoom / Whatsapp / Social Media / Video Games / TV streaming / 18+ content.

  • TheWelshWonder's avatar
    TheWelshWonder
    Joining in
    2 years ago

    Thank you so much… it was the child safe option that was the issue. I disabled it and we’re working now. 

    thanks for the swift reply 🙏