Permanent red light on hub

[KJY105]

I have a permanent red light on my hub...it is well ventilated and we have reset it etc. Internet is now dropping frequently. 

Unfortunately the live chat will not connect and I'm unable to call...can someone please contact me.

Many thanks 

[Sabrina_B]

Hi KJY105 👋.

Thanks for reaching out to us, apologies for the red light issues that you are having. Please could you join me in a private message so that we can get this resolved for you ASAP. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina