Permanent red light on Hub

[London1609]

There's a permanent red light on my virgin hub, do I need a replacement? Tried resetting it, turned it on and off few times but the red light is still on. 

[Joseph_B]

Hey @London1609,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you are having this issue with your Hub, we would like to go about looking into this with you to see what we can do to go about fixing your issue, for me to do so I will need to confirm some information from you via a private message.

Joe