@Kath_F wrote:
Hi Littlebear,
Thanks for coming back here.
I can see my colleague has already replied to your thread here: Red light on Virgin Media Hub
Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.
Have a look at the reply on the other thread and stick with that one so we keep all the information in one place.
Thanks,
Except, this IS ‘Littlebear’s’ original thread, their post on the one you mention was to say that they had the same issue as the OP of that thread.
Now confusingly the mods often split off similar posts into their own thread, neglecting to provide a link to said original thread so you lose context (a thread which has a first post of ‘I have the same problem’, really isn’t helpful to anyone), so if anything then Littlebear’s post on the other thread should have been moved to this one, no - although, be honest, nobody has ever accused VM of consistency, have they?
All of this being so, the post from ‘your colleague’ on the other thread mentions the ‘turn it off and on again’, ‘ factory reset’, and the usual ‘is it in a good spot, out of direct sunlight’ etc. knee-jerk answers. Except, if you had read the first post by ‘Littlebear’ on here, they specifically say, and I quote “I have been through all the forums on here with the same issues and applied all suggestions”, so they have, presumably done all that, unless you are assuming that the customer is lying, no?
I’m sorry but this all smacks of evasion, kick the can down the road; just replace the hub! You know and I know that the Hub 3s are old, the components are aging and failing; they absolutely need to be replaced. It is perfectly true that a red light on a Hub 3 probably says that the LED is failing, but possibly one day it will be an overheating problem, which causes a fire, and fatalities occur, not too likely, but not impossible. Do you fancy being complicit in that?
Look, how about rather than mess about, the forum team act to immediately arrange a tech visit, and I know you can do that, whenever someone posts on here about a ’persistent red light’ issue, don’t make the customer jump through hoops, a factory reset is not, absolutely not going to fix this, we all know it!
Yes, I understand the corporate position, it’s cost, replacing old hubs isn’t cheap. However that is nothing compared to what it will cost VM should the worse happen!
