Forum Discussion

mistertml's avatar
mistertml
Tuning in
2 years ago
Solved

Permanent Red Light on Hub

Hi My Hub 3 is showing a permanent red light. The internet and WiFi are working fine. I have done the usual rebooting, leaving powered down and unplugged overnight and even the 30 second pin reset ...
hub 3
red light
  • David_Bn's avatar
    David_Bn
    2 years ago

    Thanks for your post on our Community Forums mistertml, and welcome back!

    Sorry to hear of the permanent red light on your Hub 3.

    This is considered to be a sign of the hub overheating, and would need to be replaced as soon as possible.

    Check out the envelope in the top right hand corner for a private message from me.

    Kindest regards,

    David_Bn

David_Bn's avatar
David_Bn
Icon for Forum Team rankForum Team
2 years ago

Thanks for your post on our Community Forums mistertml, and welcome back!

Sorry to hear of the permanent red light on your Hub 3.

This is considered to be a sign of the hub overheating, and would need to be replaced as soon as possible.

Check out the envelope in the top right hand corner for a private message from me.

Kindest regards,

David_Bn

  • Lauren8's avatar
    Lauren8
    Joining in
    2 years ago

    Hi David,

    Despute resetting multiple times, i have a permanent red light and my Internet drops out intermittently. I raised this in the online chat window however the advisor on the chat refused to send me a new hub and told me there is no problem because the internet is working at this moment,  despite there still being a red light. What can I do to get this sorted please? 

    Many thanks,

    Lauren

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 years ago

      Thank you for confirming this and I am sorry to hear this.

      I am going to send you a PM so we can look into this for you, please do look out for it.

       

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 years ago

      Glad to hear this has been resolved for you.