[MOD EDIT: Personal and private information has been removed from this post.]
Hub 3.0
Issues are intermittent, started a few days ago. Intermittent - at times feels like everything is fine, at times I literally have no connection as total loss is over 90%.
Poor connectivity, high packet loss over wifi on the modem. Connecting over cable gets rid of modem packet loss but there is also loss between the modem and other virgin media (see mtr screens - one made over wifi about 1.5m away from the hub, the second one was made with a cable connection) - also cable connection is not a viable solution here for me.
In day-to-day this means some http web pages take anywhere from 5 to 30 seconds to load, video calls are horrible quality, online gaming is impossible.
Ran a connection check with virgin media check services - it told me to hard-reset the modem. Didn't make a difference.
See also attached some PING results made from the hub itself to google.com and google dns @ 8.8.8.8
As far as I understand there are two issues:
1. Packet loss over wifi to modem
2. Packet loss in the virgin network in the area
Tried starting chat with support, chat is't working (lol)
