Packet loss and high latency

[LS95]

As said pretty self explanatory, seems to have recently happened in the past 2 days have set up a broadband monitor which can be found here: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/096f804cddf8874b48efb01771faf10d98ff4c18

 ill do the upload and download logs now

[LS95]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	306000000	1.2	41	QAM 256	22
2	138000000	2.1	41	QAM 256	1
3	146000000	2.1	41	QAM 256	2
4	154000000	2.1	41	QAM 256	3
5	162000000	2.1	41	QAM 256	4
6	170000000	2.2	41	QAM 256	5
7	178000000	2.4	41	QAM 256	6
8	186000000	2.6	41	QAM 256	7
9	194000000	2.7	41	QAM 256	8
10	202000000	2.7	41	QAM 256	9
11	210000000	2.8	41	QAM 256	10
12	218000000	2.7	41	QAM 256	11
13	226000000	2.6	41	QAM 256	12
14	234000000	2.5	41	QAM 256	13
15	242000000	2.4	42	QAM 256	14
16	250000000	2.1	41	QAM 256	15
17	258000000	1.8	41	QAM 256	16
18	266000000	1.6	41	QAM 256	17
19	274000000	1.4	41	QAM 256	18
20	282000000	1.2	41	QAM 256	19
21	290000000	1.1	41	QAM 256	20
22	298000000	1.1	41	QAM 256	21
23	314000000	1.1	41	QAM 256	23
24	322000000	1.1	41	QAM 256	24
25	330000000	1.1	41	QAM 256	25
26	338000000	1.3	41	QAM 256	26
27	346000000	1.3	41	QAM 256	27
28	354000000	1.3	41	QAM 256	28
29	362000000	1.4	41	QAM 256	29
30	370000000	1.5	41	QAM 256	30
31	378000000	1.5	41	QAM 256	31

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	16	0
2	Locked	41	1	0
3	Locked	41	1	0
4	Locked	41	2	0
5	Locked	41	1	0
6	Locked	41	2	0
7	Locked	41	1	0
8	Locked	41	1	0
9	Locked	41	1	0
10	Locked	41	0	0
11	Locked	41	1	0
12	Locked	41	2	0
13	Locked	41	2	0
14	Locked	41	3	0
15	Locked	42	6	0
16	Locked	41	7	0
17	Locked	41	7	0
18	Locked	41	6	0
19	Locked	41	6	0
20	Locked	41	15	0
21	Locked	41	22	0
22	Locked	41	33	0
23	Locked	41	15	0
24	Locked	41	17	0
25	Locked	41	17	0
26	Locked	41	20	0
27	Locked	41	19	0
28	Locked	41	28	0
29	Locked	41	31	0
30	Locked	41	39	0
31	Locked	41	57	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

159

Locked

41

2.6

3159067792

0

[LS95]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	60300000	37.3	5120	QAM 64	1
1	53700000	37.3	5120	QAM 64	2
2	46200000	37.3	5120	QAM 64	3
3	39400000	37.3	5120	QAM 64	4

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	1	1	0
1	ATDMA	0	1	654	0
2	ATDMA	0	1	0	0
3	ATDMA	0	1	0	0

[LS95]

Network Log

Time Priority Description

20-01-2024 19:05:43	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 19:05:34	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 19:05:33	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 19:05:33	critical	16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 19:05:33	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 19:04:33	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 19:04:13	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 19:04:09	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 19:03:53	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 18:47:54	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 18:47:38	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 18:46:33	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 18:46:19	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 18:41:59	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 18:41:41	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 18:40:22	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 18:40:20	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 18:11:01	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 18:11:01	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 18:11:01	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 18:11:00	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 18:11:00	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 18:10:46	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 18:08:17	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 18:08:07	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 18:08:06	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 18:08:06	critical	16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 18:08:05	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 18:07:05	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 18:06:45	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 18:06:45	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-01-2024 18:06:25	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[John_GS]

Hi @LS95 

Thanks for posting and welcome back to the community. Apologies for any issues.

We've identified a short-term connectivity issue which may cause intermittent or performance related issues with your connection. These types of issues don’t last long, and your connection should be back to normal within 24 hours.

We've put a remote monitor on this for you and you'll be texted the outcome after that time. 

Keep us posted if you need further assistance.

[Impound9140]

I've been having a similar issue over the last few days: moderate to catastrophic packet loss. The online test says everything is hunky dory.

[Ayisha_B]

Hi @Impound9140 👋

Welcome back to our Community Forums and thanks for your post. 

I am sorry to hear you're also experiencing some issues with the service. 

I've not been able to locate your details on our systems so I will pop you a PM 📩 now to confirm these and run some further tests for you.

Hope to hear from you soon!

[Ayisha_B]

Thanks for confirming your details via PM @Impound9140 

I've ran some tests and there was a short term connectivity issue that was impacting you but it looks like that has now been resolved as our system is no longer reporting that issue.

Please can you reboot your hub now and monitor your connection?

If things haven't improved, let us know. 

[LS95]

Been about a week now with the net dropping completely yesterday and the issue still persisting 

[Impound9140]

Today it's been absolutely dreadful