Forum Discussion

AHuss786's avatar
AHuss786
Tuning in
8 months ago
Solved

PS4 speed issue with Hub 3.0

Hi, I recently moved to Virgin and everything is going well so far except the PS4. I tried connecting with Ethernet, I get around 150 mbp download and 3 mbp upload. Same with wireless. I keep lagging a lot and I need help with this.

Any help will be appreciated, thanks. 

  • Megan_L's avatar
    Megan_L
    8 months ago

    Hi AHuss786, 

    Thanks for chatting with me in our PM's, I'm glad I was able to get your engineer visit booked in. 

    If you need to check, change or cancel the visit you can do so on your Online Account 👨‍🔧

    Please let us know how it goes!

    Meg

  • Megan_L's avatar
    Megan_L
    Forum Team
    8 months ago

    Hi AHuss786,

    Thanks for your post and welcome to our Community Forums! 🤗

    I'm glad to hear you're enjoying our services but understand you may be having an issue with your PS4 console. 

    One thing to know is that the speed test via the console is not reliable and sometimes shows a lower speed than what you're actually getting.

    If you could do a Speed Test on a mobile/tablet/laptop near the PS4 and post the results, we can then take a look at the actual speeds to see if there is an issue.

    A wired speed test would be best via a laptop if possible as this will give you a fully reliable result.

    I have taken a look at your services on my side and can see your speeds to your Hub are good, although you've had a couple of small disconnections. 

    Thanks,

    Meg

  • Client62's avatar
    Client62
    Alessandro Volta
    8 months ago

    93.68Mb/s Download is about the maximum for a 100Mb/s Ethernet cable connection.
    26.27Mb/s Upload is fine, assuming you are on M250.

    I read the PS4 has a 10/100/1000 Ethernet adaptor so perhaps there is a 10/100 switch
    or a defective network cable limiting the download speed.

    If you can get the PS4 connected to the VM Hub at 1000Mb/s,
    re-run the speed test and see if the download figures improve.

    • AHuss786's avatar
      AHuss786
      Tuning in
      8 months ago

      Normally on the PS4 i get 200+ mbp and yes im on M250. I don’t have a 1 Gig network so I won’t be able to rerun tests 

      • Megan_L's avatar
        Megan_L
        Forum Team
        8 months ago

        Thanks for coming back to me Ahuss786, that speed test isn't showing the best speeds which must be frustrating for you.

        Thankfully, I've taken a second look at your services this morning and my system is now showing a lot of issues with your Hub's specs.

        This could be the root cause of the issue so I am keen to get it fixed via an engineer visit.

        I'll send you a PM now to get it booked in 👨‍🔧

        Speak soon!

        Meg

  • Client62's avatar
    Client62
    Alessandro Volta
    8 months ago

    So how is the PS4 "normally connected" that results in seeing 200Mb/s + ?

    • AHuss786's avatar
      AHuss786
      Tuning in
      8 months ago

      Wired connection. It goes up and down. When i first installed the Ethernet, it was running normal speeds. Which is 200+ mbp download but the upload speed was bad. 

  • Megan_L's avatar
    Megan_L
    Forum Team
    8 months ago

    Hi AHuss786, 

    Thanks for chatting with me in our PM's, I'm glad I was able to get your engineer visit booked in. 

    If you need to check, change or cancel the visit you can do so on your Online Account 👨‍🔧

    Please let us know how it goes!

    Meg

      • Carley_S's avatar
        Carley_S
        Forum Team
        8 months ago

        Amazing news AHuss786 

        Glad to hear this. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 
         

  • Client62's avatar
    Client62
    Alessandro Volta
    5 months ago

    It important to find out if "slow speed" is a VM service issue or is related to the device / applications being used.

    Install the app Samknows Realspeed on a mobile or tablet,
    this will enable testing of the service speed to the VM Hub as well as the speed from the Hub to your device.   

    • AHuss786's avatar
      AHuss786
      Tuning in
      5 months ago

      Well, I tested the WiFi wirelessly and it’s perfectly fine. During gaming I get packet loss and I test the connection and it shows 3-4 mbp upload or even 6+ upload speed but I still lag. So I don’t know what’s the root of the issue. I play with Ethernet too.

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        5 months ago

        Hi there AHuss786 

        Thank you for popping back to us and I am so sorry to hear that this has happened again. I have checked everything on our side and I cannot see any issues that may be causing this, to confirm is the only device you are noticing an issue on?

  • Client62's avatar
    Client62
    Alessandro Volta
    5 months ago

    "During gaming I get packet loss"  ... i.e. the game and / or it's servers are the problem.

    As is so often the situation with PC & Console games, this is not and ISP issue.

    • Gareth_L's avatar
      Gareth_L
      Forum Team
      5 months ago

      Hello AHuss786.

      if the service is okay other than gaming then it will be the gaming servers that are causing the lag and speed issues.

      Gareth_L