Forum Discussion

Dancmiddleton's avatar
Dancmiddleton
Joining in
7 months ago
Solved

Ordering Wi-Fi Pods

Hi,

 

I am looking to see how I would go about ordering a Wi-Fi Pod.

I am on the Gig1 Fibre Package and can see I am eligible providing my download drops below 30Mbps in certain areas of the house.

I have ran hub speed tests on the VM Connect app and it has advised me I might need Wi-Fi Pods.

 

Is it just the case of phoning in and ordering or can this be done via the forums here?

  • jbrennand's avatar
    jbrennand
    7 months ago

    See this old post of mine

    ______________________

    To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
    See if anything in here helps….

    https://www.virginmedia.com/wifi-max

    You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

    If not free to you… you will be charged £8/month for up to 3 pods. It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

    If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    7 months ago

    See this old post of mine

    ______________________

    To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
    See if anything in here helps….

    https://www.virginmedia.com/wifi-max

    You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

    If not free to you… you will be charged £8/month for up to 3 pods. It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

    If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    7 months ago

    Hi there Dancmiddleton 

    Thank you so much for your post and welcome to the forums, its great to have you here. 

    I am so sorry that you are experiencing some issues with your signal and thank you to jbrennand for their help and advise on this. Can I ask if you click the 'Learn about WiFi Pods' are you taking to a page where you can arrange an order at all?

     

    • Dancmiddleton's avatar
      Dancmiddleton
      Joining in
      7 months ago

      Hi Ashleigh,

      It appears it just told me to reach out regarding seeing if I was "eligible" or not. I was able to phone up using the number provided by jbrennand and speak with a gentleman regarding ordering some pods.

      They have taken down details and advised an order has been placed however have not received an email or text confirmation from them so I guess this will be a waiting game for the time being, if not I will just need to call back and chase this up.

      • Beth_G's avatar
        Beth_G
        Forum Team
        7 months ago

        Hi Dancmiddleton

        Thanks for letting us know. We want to ensure that one has been sent for you, so I'll drop you a private message so I can double check for you. 😊

  • dmk78's avatar
    dmk78
    Joining in
    4 months ago

    Hello,

    I need to order an additional pod (have 1 already) as download speed in one room is no more than 25 Mbps.  I have Volt and Wi-Fi Max enabled on my account, I just can't seem to find anywhere to actually order an additional pod.

    I've tried calling the 0800 number to actually speak to someone (thanks John) but the call has been disconnected twice whilst I'm "being put through to an adviser" - after going through numerous menu options.

    The Wi-Fi test result (in the Virgin app) doesn't trigger an option to order a pod despite guidance saying it will and trying to do it via the "My Package/Wif-Fi Max" option on the MyVirginMedia site just brings up a blank page.

    I am losing the will to live....any help much appreciated.

    David

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      4 months ago

      Hi dmk78

      Thank you for your post and welcome to our community.

      I'm sorry to hear you're having some issues ordering a second pod.

      I'll send you a direct message now so I can help.

      Please look out for the envelope in the top right of the page and pop back to me when you can. 

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      4 months ago

      Hi dmk78

      Thanks so much for joining me in a private message.
      I'm happy we were able to resolve your concerns together :).
      If you have any questions in the future or need any support, please pop back to our community forums and we'd be happy to help.    
      Take care. 

  • NickM3's avatar
    NickM3
    Joining in
    3 months ago

    Evening,

    same problem for me, I need to order my first pod. Can’t do it on the app as there’s no option. Called someone they said I was able to get one and to hold whilst they connected tech support. Then left me on hold for over 2 hours before I hung up.

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      3 months ago

      Hi NickM3 👋 Thank you for your post and welcome to the Virgin Media Community 😀

      We're sorry to hear about the problem you're having and the poor experience you've had 😔

      In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel

  • pbrown130180's avatar
    pbrown130180
    Just joined
    2 months ago

    I have run some speed test around the home and am getting less than 30mb in a few areas but do not have the option to order a pod via the app. How can I get one?