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Order WIFI Pod

Tuning in

How on earth do you actually order a WiFi pod? 

No option on the VM Connect app, round in circles for an hour on chat only to be told to phone in as we have a Hub 5x, can’t get through to anyone on the phone. 


Very Insightful Person
Very Insightful Person

AFAIUI - Pods do work on the Hub5x - you should be able to get one.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi @tonyp82 thanks for posting and welcome to our community.

Sorry to hear you've been having WiFi issues that have meant that you require pods and that you've not been able to order them. Also sorry for any inconvenience this may be causing you. I would like to help you resolve this.  I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.



Thank you. I’ve replied to Lee so hopefully he can get me sorted. 

You have indeed, @tonyp82 🙂