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Off again - Internet

flipflop
On our wavelength

Getting sick of this now , on and off virtually everyday for over a week  bd40pe 

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[MOD EDIT: Subject title changed for clarity]

6 REPLIES 6

flipflop
On our wavelength

Another 2 hours 

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Tudor
Very Insightful Person
Very Insightful Person

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Client62
Legend

Check for a known fault in your street via automated number : 0800 561 0061

During the solid red period of the BQM what happens to the lights on the VM Hub ?

Are any signal / error issues seen in the Upstream / Downstream status tabs of the VM Hub ?

flipflop
On our wavelength

Intermittent fault in my postcode area , I've had flashing green ,solid green , flashing red , still off

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flipflop
On our wavelength

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These were 1st of july and 2nd of july 

Hey flipflop, thank you for reaching out with these screenshots.

We understand how frustrating this in and we are sorry for any trouble caused.

I can see there an was area outage but this was cleared up now, how was the connection been since the start of this month? 

Matt - Forum Team


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