Off again - Internet

[flipflop]

Getting sick of this now , on and off virtually everyday for over a week  bd40pe 

 

[MOD EDIT: Subject title changed for clarity]

[flipflop]

Another 2 hours 

 

[Tudor]

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

[Client62]

Check for a known fault in your street via automated number : 0800 561 0061

During the solid red period of the BQM what happens to the lights on the VM Hub ?

Are any signal / error issues seen in the Upstream / Downstream status tabs of the VM Hub ?

[flipflop]

Intermittent fault in my postcode area , I've had flashing green ,solid green , flashing red , still off

 

[flipflop]

 

These were 1st of july and 2nd of july 

[Matthew_ML]

Hey flipflop, thank you for reaching out with these screenshots.

We understand how frustrating this in and we are sorry for any trouble caused.

I can see there an was area outage but this was cleared up now, how was the connection been since the start of this month?