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Not Received my Broadband Equipment

Joining in
  • I’ve had emails confirming my pre contract and a date when my equipment will be delivered but I’ve not received it. When asked to phone the number given in a follow up email, I was asked for an account number which I don’t have. Any advice on who to contact regarding getting my broadband equipment? Thank you 

Very Insightful Person
Very Insightful Person

Try the Pre-installation and delivery team on 0800 052 1734 and see what they have to say


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi @EmilyPatel 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more