No wifi signal

[Charley2]

I am struggling to get a wifi signal in my apartment outside of the living room (where the router is set up).
For info..I live in a new build 2 bed apartment..all walls are hellish thick and every door is fire rated..so the apartment is great for energy efficiency but apparently woeful for WiFi connectivity!

I have tried the app ‘room scanner’ to prove bad signal and get a wifi booster but low and behold when I leave the living room and take the 5 steps to the bedroom it tells me I must be ‘outside’ as the connection completely drops off (surprise surprise)….and…no wifi connection = no room scanning = no further help with my issue! 🤦🏻‍♀️ can someone advise what I’m to do now? I have not had the best experience with Virgin Media call centres or ‘service’ teams..so was hoping it could be an easy online fix! 

Thanks!!

[Adduxi]

If your rooms are as bad as you say, you will need to wire up any access points.  Look at Powerline Adaptors and forget the VM Pods as they will need a strong WiFi connection to the Hub to work. 

[jpeg1]

Your super efficient wall insulation very likely includes aluminium foil which is a perfect RF screen. Even the best WiFi system is going to give poor results from one room to the next. Your best alternative will very likely be powerline adaptors. 

[Gareth_L]

Hello Charley2.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with the WIFI coverage in your property.

I did run a few tests from here on your hub and can see that you are on our Volt bundle.

With you being on this we can send out a maximum of 3 pods free of charge.
I'd like to take a look into getting the first pod sent out and take it from there if you require any more.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L
 

[Charley2]

Thanks everyone! I will try a pod and failing that look into purchasing the power line thing, as I’d prefer not to be spending more money than I have to! 
The issue I have with the signal is that I doing the test in the same room works fine, then as soon as I leave the room ….the download mbps drops from 248 to 17 and upload speed from 26 to 0. As soon as I close the door the signal disappears entirely. 
thanks everyone I will see how it goes from here!