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No modem mode after overnight VM maintenance outage.

tonyw2
On our wavelength

on ‎16-02-2024 09:37

Odd one this.

Last night my broadband went off. VM reported planned network improvements and said it would be finished by 6 AM. When I got up this morning, no broadband. My hub 5 was showing solid white for router mode (but I use modem mode) and my eero mesh WiFi system was not working so no WiFi. I power reset the hub 5 and it came back, still in router mode, but this time the eero system was back up.

Next step was to connect to the hub and change to modem mode, I tried it a few times but the command wouldn't work, so I phoned VM tech support who offered to put the hub into modem mode for me. The hub immediately rebooted into modem mode and everything is now back to normal.

I rely on my broadband to access my security system and one thing that still worries me is, had I been away and unable to initially power reset the hub, would VM have been able to do it remotely or would I have had to return from holiday to do it manually? 

 

 

 

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14 REPLIES 14

Carley_S
Forum Team
Forum Team
In response to tonyw2

on ‎21-02-2024 15:26

Glad to hear this is all back working for you now @tonyw2 

There's a few reasons why the modem mode wasn't available during this time, my apologies for any inconvenience caused. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

Here to help 🙂
Virgin Media Forums Agent
Carley
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tonyw2
On our wavelength
In response to Carley_S

on ‎21-02-2024 15:32

May I know what the "few" reasons could be please? I am concerned that this could happen when I am away and not able to reset the hub as I rely on the Internet to view my security cameras.

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tonyw2
On our wavelength

‎22-02-2024 07:55 - edited ‎22-02-2024 08:01

That's interesting, it looks like legacy1 was right. My hub rebooted in the early hours yesterday and is now on "LG-RDK_7.6.15-2306.5".

So it probably was a failed firmware update that reset my hub 5 to router mode and required a power reset on my part and VM tech support intervention to get it back into modem mode.

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Adduxi
Very Insightful Person
Very Insightful Person
In response to tonyw2

‎22-02-2024 10:18 - edited ‎22-02-2024 10:19

Now you are on the latest Firmware, you only have to worry about the Green Ethernet problems .....  🙂

Read this thread - Hub 5 Firmware Upgrade - Virgin Media Community - 5480079

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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tonyw2
On our wavelength
In response to Adduxi

on ‎22-02-2024 14:48

Fortunately, I don't use any switches, everything is WiFi through eero pro 6.

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