No internet no landline no tv channels

[JShep1]

Hello

Our Virgin router has been flashing green since last night. We have a Hub 3, the WiFi light is green (not flashing) and the power light is flashing green. No other lights are illuminated. As a result, we have no broadband, no TV channels and no landline service. We thought at first that router was updating...but that's a long update. Have rebooted router and TV box to no avail. Is our router faulty? Please advise.

[jpeg1 · Accepted solution]

This usually means the Hub has lost contact with the network. 

Check for local faults on 0800 561 0061. Check your internal connections. If nothing found then phone it in as a fault to CS. 

[JShep1]

Many thanks for your helpful answer. It was indeed a local fault, now fixed! I had looked at service status last night but forgot to check this morning.