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JShep1's avatar
JShep1
Joining in
2 years ago
Solved

No internet no landline no tv channels

Hello Our Virgin router has been flashing green since last night. We have a Hub 3, the WiFi light is green (not flashing) and the power light is flashing green. No other lights are illuminated. As a...
  • jpeg1's avatar
    jpeg1
    2 years ago

    This usually means the Hub has lost contact with the network. 

    Check for local faults on 0800 561 0061. Check your internal connections. If nothing found then phone it in as a fault to CS. 

jpeg1's avatar
jpeg1
Alessandro Volta
2 years ago

This usually means the Hub has lost contact with the network. 

Check for local faults on 0800 561 0061. Check your internal connections. If nothing found then phone it in as a fault to CS. 

  • JShep1's avatar
    JShep1
    Joining in
    2 years ago

    Many thanks for your helpful answer. It was indeed a local fault, now fixed! I had looked at service status last night but forgot to check this morning.