No internet for 3 days

[Kelmondo1234567]

My internet has been down for 3 days engineer has been he said installing new cables on another street should be done soon i need internet so what are my options for ending my contract  

[jbrennand]

Firstly - is it just you - or a wider issue ?

Check in 2 places...

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

The "compensation "timer" can also be started on this number if appropriate. See these re that. 

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...
https://www.virginmedia.com/help/automatic-compensation
https://store.virginmedia.com/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/automati...

If nothing is showing there report back here

[Kelmondo1234567]

My internet been down 5 days no comms off anyone im just going round in circles they lied to me 4 times that it will be fixed still not done i dont know what to do 

[lotharmat]

When did they say it would be fixed?

[jbrennand]

What is being reported on the 0800 number?

[goslow]

AFAIK, you don't have any direct right to cancel your VM agreement just because you have a service outage.

If you have a 'total loss of service' (broadband or phone) you should be eligible for compensation

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

but you need to notify VM of your TLS by phoning in.

Keep detailed records of all events/times/comm's from VM to ensure you get the correct amount.