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No internet AGAIN

On our wavelength

I have had no internet since 7.45pm . Have rebooted hub. Have run remote test. Called Virgin who sent a txt link which means I am going around in circles and nothing getting done. There is a TV issues too but this is acknowledged on the Virgin sit for my postcode and my boxes show a red light to the left. But NO internet issue is noted. Please will somebody help I have been a customer here since 1997 and pay large monthly fee. 


Very Insightful Person
Very Insightful Person

Have you tried the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi there @WayWay 

Thank you so much for your post and welcome back to the forums, it's great to have you with us. 

I am so sorry that you were facing an issue with your connection, I have checked on our side and things appear to be looking OK now. How are things since your last post?