on 16-03-2024 11:33
Broadband is down flashing red light on modem have tried restarting. Can't get through on phone line to report please help.
on 16-03-2024 11:35
The board is not a fault reporting system and you will probably not get a response from VM for 2 or 3 days.
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
on 19-03-2024 11:45
Hi Hammers777,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you were having an issue with your services over the weekend. Taking a look at things here, we can see there was a network fault in the area which has since been resolved.
Please let us know how things are now and if you need further help.
Many thanks,