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No broadband flashing red ligt

Joining in

Broadband is down flashing red light on modem have tried restarting. Can't get through on phone line to report please help. 


Very Insightful Person
Very Insightful Person

The board is not  a fault reporting system and you will probably not get a response from VM for 2 or 3 days. 

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hi Hammers777, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you were having an issue with your services over the weekend. Taking a look at things here, we can see there was a network fault in the area which has since been resolved. 

Please let us know how things are now and if you need further help. 

Many thanks, 

Forum Team

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