No Internet and flashing blue

[Vmc5123]

No Internet since yesterday afternoon ( area np44 ) Constantly flashing blue. This has happened about six times since I joined in June. Never recieve no emails or messages explaining the problem. Service checker always says no faults found. Never no apologises. Absolutely shocking customer service. I will be leaving if this continues.

[rsdawes]

This was our experience, so similar I had to check I hadn't written it and forgotten. 

Joined in June in the np4 area,  no Internet 3-5 times since then resulting in my husband being unable to work from home and getting him into trouble with his boss.  I need to look into if we are eligible to leave without penalty as we can't go on like this

[Tasker58]

Having same issue and have same feelings about the service. Just heard estimated time to fix is 24 hours! Will have to cancel I think.

[Cardiffman282]

Set up a BQM to further monitor your connection. Link is below. 

[omeredith]

NP44 here as well. First time I’ve had proper downtime with them in almost a year of being with them, so I genuinely can’t say I’ve had many issues at all (none actually). 

Apparently seems a line has been cut, so if that’s the case then it really was something out of Virgin Media’s control. They’re working on it (fault ticket number - F011549798), but depends how big of a job it is to get it replaced. 

I think people need to calm down sometimes with them throwing their hands up in the air threatening to cancel etc. these things happen sometimes, and we’ll all get automatically compensated for it. 

[cudlipcb]

I can accept that issues do occur but not a single word from Virgin Media. They are a disgrace. Time to move on I think 

[jbrennand]

See this...

____________

Have you checked first for any “known network faults in your location - Look in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

[Tasker58]

I agree to some extent but I work from home and existing Openreach network has been and continues to be rock solid. The promise of more bandwidth  and better video conferencing persuaded me to switch. Reliability is just as important. I can't even work off a mobile/hotspot as I'm in a dead zone.

[carl_pearce]

A cable has been cut?

[omeredith]

They’ve said they’re working on fixing cabling, so it seems like it. All depends what the circumstances are around that, and how much they’re needing to replace or dig - I doubt it’s for lack of effort, as it’s been over 24 hours. They’ve stated on replies on twitter that it’s more complex than originally thought.