Forum Discussion

Meelo24's avatar
Meelo24
Joining in
4 months ago
Solved

New wall socket needed

Hi,

I need a new wall socket installed in the middle of the house so that the wifi signal can be evenly distributed. My current one is not strong enough to reach my room.

Can I book a technician asap please?

Thank you

  • newapollo's avatar
    newapollo
    4 months ago

    Hi Meelo24 

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults) 

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    4 months ago

    Hi Meelo24 

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults) 

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

    • Meelo24's avatar
      Meelo24
      Joining in
      3 months ago

      Hi,

      No technician answered the phone and there is no option to book an appointment for a technician in my log in page. Please help! 

      • Carley_S's avatar
        Carley_S
        Forum Team
        3 months ago

        Hi Meelo24 

        Welcome to the community forums. 

        We can see on the systems on our side that you've since been in touch. 

        To request to relocate the equipment there would be a £25 call-out charge for this. If you still require assistance on this and are happy to go forward with a relocation request knowing of the charge, let us know and we can get this arranged for you.