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New hub didnt work. Engineer couldn't fix. Told 2 days, then another 2, then probably another 2. Stupid.

Jezzpd
Joining in

As above, but basically I'm without Internet for 8 days now, and simply keep being told 'another 2 days'..I need this working. Ridiculous.

4 REPLIES 4

Cardiffman282
Super solver

You should get compensation for your loss of service https://www.virginmedia.com/help/billing-and-payments/automatic-compensation 

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Cancel VM here
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Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Daniel_Et
Forum Team
Forum Team

Hi @Jezzpd 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you've been having and that you feel this way 😔

Has there been any change in the situation since you posted? If not, did the engineer advise what follow-up action would be taken to fix the problem?

Please pop back to us at your earliest convenience.

Thank you for your support @Cardiffman282 👍

Regards,
Daniel

James_ab89
On our wavelength

I’ve just joined VM and having similar issues! It’s been 7 days and no one has been able to sort the problem or got back to me. I’ve had technicians out several times who have checked cabling and changed my router 5x. All teams available to speak to via the phone (customer services, accounts and activations, cancellations/complaints) are all useless and no one has any sense of urgency or clue as to what to do to fix the problem nor get back to me with any updates! I’m absolutely furious and have lodged a complaint which as you guessed it no one has got back to me about! VM teams seem completely disjoined internally and can’t communicate with each other. Even the technicians say this is a joke I’m still without internet but can do no more for me as it has been escalated by their manager to the fields complaint manager who you guessed it, has not got back to me like anyone!  

Hi Daniel,

Please can you look at C-1406241327 and give me a call urgently today! 

I’ve just joined VM and having similar issues! It’s been 7 days and no one has been able to sort the problem or got back to me. I’ve had technicians out several times who have checked cabling and changed my router 5x. All teams available to speak to via the phone (customer services, accounts and activations, cancellations/complaints) are all useless and no one has any sense of urgency or clue as to what to do to fix the problem nor get back to me with any updates! I’m absolutely furious and have lodged a complaint which as you guessed it no one has got back to me about! VM teams seem completely disjoined internally and can’t communicate with each other. Even the technicians say this is a joke I’m still without internet but can do no more for me as it has been escalated by their manager to the fields complaint manager who you guessed it, has not got back to me like everyone else! Please sort it out I can’t go anymore days without internet