New Hub 5 Ethernet ports running slow

[Ktunnah]

Recently moved home and got the new Hub5 with 1000mbps. WiFi is ok, not as good as previous Hub but I see on my dashboard that the ethernet ports at maxing at 100mbps. I can see the Hub itself is getting over 1GB.  We use PS4, TV and Sky Stream and all are the same and it’s resulting in a lot of buffering. I’ve tried new cat8 Ethernet cables, done a hard reset on the hub and still getting the same thing. Any ideas? Is it a faulty Ethernet port? 

[carl_pearce]

Are your ethernet devices connected directly to the HUB 5, not through switches or other devices?

[Ktunnah]

Yeah, straight into the Hub

[carl_pearce · Accepted solution]

Sounds like a faulty HUB then.

[Kath_P]

Hi Ktunnah, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with your speeds when connecting through an ethernet cable. Taking a look at things here, it looks like you have a hub and connection that we're unable to support in the Community. You'll need to contact our specialist team so they can help further. Please call the team on 150 / 0345 454 1111. As long as you're calling from the number we have as a contact number for you, this will pop you directly through to the team you need. 

Let us know how you get on. 

Thanks, 

[Mark1010]

Hello. Was a solution found to Ktunnah's issue here? I have the same issue as Ktunnah (and other similar posts): I upgraded to 1Gig service and replaced my Superhub 3 with the Hub 5. Wifi speeds are up to 800mbps, but wired ethernet speeds (download and upload) to all devices are consistently only ~95mbps (tested on SamKnows). I've tried different devices, different ports on Hub5, different cables, but cannot achieve faster than ~95mbps. 

Previously using the Hub3 and the 500mbps service, the ethernet download speed achieved was the full ~500mbps ... on the same devices, cables, switches etc. as currently.

Is there likely a compatibility problem between the Hub 5 and my network (switches, Cat 5e cable), that the Hub 3 was OK with? Or is this likely a faulty Hub 5? 

Thank you for any insights

[carl_pearce]

Have you tried a wired device plugged directly into the HUB 5?

It's likely a faulty HUB if you have tried and get the same results.

[Client62]

Which firmware ( Software Version ) is the Hub 5 running ?

From the Hub 5 menu at look in Admin >> Info

[Mark1010]

Thank you for your suggestion

Carl. I went and got a 15m Cat 6 cable to directly connect the Hub5 to my Mac mini ....and that does result in 940Mbps download speed. So looks like the low speed (94Mbps) problem has something to do with my regular ethernet network (Cat 5e cables behind walls, and Netgear Gigabit switches) - but whatever that problem is now, it wasn't a problem when previously using the Hub3 where i got the full 500Mbps through the same ethernet set up to the Mac and other devices.

This weekend, i will remove the other 2 or 3 devices connected to the network, enabling me also to remove at least one of the Netgear switches as well, and see whether i still get the low speed.  

[Mark1010]

Thank you Client62.

I just checked: Hardware version 1.2; Software version LG-RDK_6.9.35-2302.6

Do those look up to date to you? Thank you