Never receive pod for hub 5x

[Joem4]

Hi 

I'm struggling to order a wifi pod for my hub 5x, Tried to order through WhatsApp and on the phone buy I've never received one. I'm hoping a mod can help me out.

Thanks

[Daniel_Et]

Hi @Joem4 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you've been having 😔

I can see you spoke to the team around the same time you posted. Has an order for a WiFi Pod now been raised?

Please pop back to us at your earliest convenience.

Regards,
Daniel