Network Routing Issue

[plynch66]

Hi,

I believe there is a routing issue with the Virgin network which is preventing me from accessing my work e-mail. I am trying to connect to 'id.nordcloud.com' but the connection times out. This problem only started today and has been working fine for over a year.

Using traceroute on my PC, I can see that the packets never get beyond 'bagu-core-2b-ae91-650.network.virginmedia.net'

If I connect my work laptop to my mobile data hotspot, the traceroute completes successfully.

I did try the Virgin support WhatsApp chat function but they tried to sell me Wi-Fi pods to 'solve the issue' and then offered to send out a free coaxial cable instead......sigh.....

Is anyone here able to escalate this issue for me ?

Thanks,

Paul

[plynch66]

I'm in WA4 and can now access https://bitbucket.org/ 

[shands64]

Yup, everything seems to be working for me this morning, too. Dare we say..  "fixed"?

[mattrobinson31]

has the simpsons dome finally been lifted from over warrington?

[tgs1]

It's working fine for me now in WA5

[MStrauss]

Most things seem to be back though there are still some sites and systems I am unable to access. They may be an IT issue my side though.

[LiGhTfasT]

We are still seeing some packet loss at our end to a VOIP server on aws.

[Jakeonamac]

Hi I'm in South Warrington too, and stumbled across this forum today after growing increasingly frustrated with certain sites / apps not working whilst connected via VM. Had a thought it may have been AWS related, googled AWS and Virgin and ended up here. I knew it wasn't coincidence - and I'm still having the issue this evening. 

[uksweet]

I've been having the same problem for a month! Still not solved!

[Ashleigh_C]

Hi there @Jakeonamac and @uksweet 

We are so sorry to hear that you are also effected by this issue and thank you so much for reaching back out. I'm going to pop you both a private message so we can take a closer look into this. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.