Forum Discussion

deans6571's avatar
deans6571
Wise owl
6 months ago
Solved

Netflix app terrible on both TV and 360 Box - even after upgrade from 250 to 350 speeds?

Even after upgrading my broadband speed from M250 to M350, the Netflix app on both my 360 box and my Samsung TV is terrible. It constantly gets stuck buffering and also part way through a film, it w...
  • Adduxi's avatar
    Adduxi
    5 months ago

    I think you've answered your own question.  If there are other users on a the same time, then yes.  Wifi works in sort of "time slices", so each device gets a slice of the Wifi in rotation, sort of.  

    To avoid this you could get your own Router with QoS and this will ensure certain devices will get priority over any others.  I suspect it's what the newer EE advert is pushing with "work from home mode".  QoS is pretty standard stuff on any decent Router you buy.

     

Robert_P's avatar
Robert_P
Forum Team
6 months ago

Hello dean6571

 

We're sorry to hear of the Netflix quality issues experienced, we appreciate you raising this via the forums.

 

We have checked your connection and the speeds available to the Hub appear fine, the download is averaging 378Mbps and he upload 25Mbps which shouldn't cause any issues with your Netflix viewing or buffering given the required speeds.

 

How are the 360 box and TV connected to your network? Are they wired or wireless?

deans6571's avatar
deans6571
Wise owl
5 months ago
Robert_P wrote:

Hello dean6571

 

We're sorry to hear of the Netflix quality issues experienced, we appreciate you raising this via the forums.

 

We have checked your connection and the speeds available to the Hub appear fine, the download is averaging 378Mbps and he upload 25Mbps which shouldn't cause any issues with your Netflix viewing or buffering given the required speeds.

 

How are the 360 box and TV connected to your network? Are they wired or wireless?

They're wireless. 

These issues seem to only happen when my teenage sons are online gaming upstairs and I'm trying to stream Netflix at the same time - would this be the issue ?

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    5 months ago

    I think you've answered your own question.  If there are other users on a the same time, then yes.  Wifi works in sort of "time slices", so each device gets a slice of the Wifi in rotation, sort of.  

    To avoid this you could get your own Router with QoS and this will ensure certain devices will get priority over any others.  I suspect it's what the newer EE advert is pushing with "work from home mode".  QoS is pretty standard stuff on any decent Router you buy.