Need new hub

[galpat]

The light on my hub/router is now red and it is hot to the touch. I understand this means it needs replacing. How do I get this done?

[galpat]

PS. The WiFi network name and password has been altered, so I am afraid to try to reset it to factory settings with the pinhole thing, even if I could find the pinhole thing, for fear it would then revert to the previous network name and password and cut me off from it.  I am 80 and not very tech savvy.  And surely it shouldn't be hot....?

[Adduxi · Accepted solution]

If you wait here a VM Mod will pick this up and discuss directly with you. 

[Matthew_ML]

Hey galpat, thank you for reaching out and I am so sorry to hear about this.

Let me send you a DM however in the meanwhile please can you try these few steps for us;

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.

[galpat]

Have replied to your DM. There is no visible power switch on the hub, but I switched the power off at the wall last night and left it to cool down, but still red when I switched it back on, and quite hot to the touch this morning.

[Matthew_ML]

Thanks I have replied to you 🙂

[Matthew_ML]

Glad we've managed to get a ball rolling on this 🙂