Forum Discussion

aorus's avatar
aorus
Tuning in
2 months ago
Solved

My internet cutting out when I plug my PC to 2.5gbps port

My internet cutting out when I plug my PC to 2.5gbps port .If I plug it in some of the others ports of the hub works fine but then I dont get the full speed of my  internet. Technician came and chang...
  • newapollo's avatar
    newapollo
    2 months ago
    Client62 wrote:


    In the PC's Device Manager disable Energy Efficient Ethernet (EEE) for the network adaptor.
    Then try again via the Hub 5's 2.5Gb/s port.

    Some PC network adaptors do not auto negotiate to 2.5Gb/s,
    so you may need to set 2.5Gb/s manually in the Speed & Duplex options of the PC's NIC.

    I agree with Client62 about disabling EEE for the network adaptor, but would also double check all EEE settings in device manager in case there are any additional EEE settings. My network adaptor has a few EEE settings which I have disabled:-

    Advanced EEE;  Energy_Efficient Internet; and Green Ethernet

    I have EEE Max Support Speed set to 2.5Gbps Full Duplex, and also Speed & Duplex set to 2.5Gbps Full Duplex

Client62's avatar
Client62
Alessandro Volta
2 months ago

Is there a 2.5Gb/s or faster port on the PC ? 
If not, using the Hub 5's 2.5Gb/s port will gain nothing.

In the PC's Device Manager disable Energy Efficient Ethernet (EEE) for the network adaptor.
Then try again via the Hub 5's 2.5Gb/s port.

Some PC network adaptors do not auto negotiate to 2.5Gb/s,
so you may need to set 2.5Gb/s manually in the Speed & Duplex options of the PC's NIC.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 months ago
    Client62 wrote:


    In the PC's Device Manager disable Energy Efficient Ethernet (EEE) for the network adaptor.
    Then try again via the Hub 5's 2.5Gb/s port.

    Some PC network adaptors do not auto negotiate to 2.5Gb/s,
    so you may need to set 2.5Gb/s manually in the Speed & Duplex options of the PC's NIC.

    I agree with Client62 about disabling EEE for the network adaptor, but would also double check all EEE settings in device manager in case there are any additional EEE settings. My network adaptor has a few EEE settings which I have disabled:-

    Advanced EEE;  Energy_Efficient Internet; and Green Ethernet

    I have EEE Max Support Speed set to 2.5Gbps Full Duplex, and also Speed & Duplex set to 2.5Gbps Full Duplex