My hub 3 and wi fi

[howardhj100]

Good Morning.

My hub 3 loses wi fi connection multiple times a day and keeps needing re booting. It is 7 years old now so how can I get a new one?

Regard Helen

[Adduxi]

The Hub 3 is still standard issue for VM.  I would suggest the problem is related to a poor circuit or cables, rather than an "old" Hub.

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

Post the power levels, Pre and PostRS errors and network log from the Hub.

Setup a BQM to monitor your circuit www.thinkbroadband.com/ping

Once done we can comment.

[David_Bn]

Thanks for reaching out to us @howardhj100, and I'm sorry to hear of the issues experienced on the Wi-Fi connection for the services.

Looking into the local area, and the stats on the router you're using, it appears that no issues are present.

Can you please confirm if there are any devices located close to the router than are working on Wi-Fi and could be placed on an Ethernet connection?

Thanks,

David_Bn

[John_GS · Accepted solution]

Hi @howardhj100 

Thanks for joining us on PM and allowing us to help bring this matter to resolution via a tech visit 🙂

Please do pop back to the community should you ever need further assistance.

[howardhj100]

Hi

This issue has now been resolved. A technician visited and changed my hub3 to a hub4. All good now.

Regards Helen