My Virgin Connect app

[silverfox50]

Hi the app wont connect to my hub despite rebooting it and uninstalling and re installing the app.

[Client62 · Accepted solution]

A common issue that can be avoided my managing the VM Hub at http://192.168.0.1/ 
login with the Hub password and use the admin menu.

[Akua_A]

Hi @silverfox50 

Welcome back to our community forums and sorry to hear you are having issues with the Connect app and connecting your Hub. We can understand the frustration caused and want to best help. Have you been able to connect to your hub in the past? Do you get this issue on multiple devices? Can you confirm that your device's operating system is up to date? Please get back to us when you can so we can best help.

Thanks,

[silverfox50]

thanks, ive never tried to connect before and have only had this hub a few weeks. Have tried to connect via my mobile. Not sure if my os is up to date. i have a Samsung Galaxy S24 Ultra

[Robert_P]

We would ask to ensure that both the Connect App and the devices operating system are up to date. There can be a delay in updating the details to allow connection following a new Hub but you mentioned it was a couple of weeks ago so this should have all cleared already.

Have you made any changes to your SSID's or passwords? Split the frequencies at all? as all of these can cause problems connecting.

[silverfox50]

thanks, how do i check whether my OS system is up to date?.I havent made any ssids changes.

[Matthew_ML]

You can check this by going onto the phones settings into about.

It will say the OS there, if not it will have a big 1 in red saying update here.