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dbcallaghan's avatar
dbcallaghan
Joining in
2 years ago

My Samsung phone keeps dropping internet connection - but connected to the hub

I have a 6 month old VM M100 (now M125) servcie with phone and a Hub 3.0 Most evenings the hub stops serving data to my Samsung phone (new A54) - happens after a few hours. If I stop the wifi servc...
  • dbcallaghan's avatar
    dbcallaghan
    Joining in
    2 years ago

    Thanks for the resoponse.

    I disagree 🙂 

    As I said, the A54 works well with other routers.  It's the VM router is isn;t working with.  I've travelled 1000s of miles and 100s of routeres with this A54, and th3 VM one at home is the only one with this problem.  Hence more likely the VM router.

     

     

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      2 years ago

      Hello dbcallaghan.

      Thanks for your post and welcome to our Community.

      Sorry to hear you are having a niggle with your Samsung phone

      Can you try this below and see if that fixes the drops

      Tap on Network & Internet or Connections > Wi-Fi. Tap the gear icon next to the Wi-Fi network  your device is connected to. Tap on MAC address type. Select Use phone MAC.

      If it's still an issue please can you let me know.

      Gareth_L