Moving wall socket

[RJC2024]

We’d like to move our Virgin wall socket so that we can move our TV and router to another part of the lounge (in the long run, using a long cable will be an eyesore). How do we go about this? Have tried to ask via chat a couple of times but the wait times have always gone past the working hours of the customer support team so no joy there. 

[Tudor]

There will be a £25 fee to move it. 

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Akua_A]

Hi @RJC2024 

Welcome to our community forums and thank you for your first post.

We would be happy to help with your hub move. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

[CaptainNeil]

I would also like to move a TV wall socket. I cannot get through to Customer Service, it's impossible! This forum is my last resort.

[Tudor]

Please raise a separate post. It gets very messy and difficult to respond to the correct user.

[Steven_L]

Hello CaptainNeil,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to arrange a wall socket relocation. 

I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L