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Moving router

LE_24
Joining in

on ‎01-11-2024 10:57

First time posting. I am needing to move my router from my living room to my hallway. Happy to pay the £25 fee but how do I go about booking an engineer to come out? The website just keeps taking me in circles.

Many Thanks

Leanne

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2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

on ‎01-11-2024 11:12

Report in on the website as a fault. 

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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John_GS
Forum Team
Forum Team

a month ago

Hi @LE_24 

Thanks for posting and welcome to the community.

We'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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