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Moving my hub

JBPal
Joining in

3 weeks ago

Is it possible to move a hub upstairs? I'm wanting to get it moved because a majority of our devices that use the Internet are upstairs and the difference in signal is around 700mbps from being downstairs to upstairs. 

It'll be the same side of the house.

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3 REPLIES 3

Tudor
Very Insightful Person
Very Insightful Person

3 weeks ago

VM will move it for £25. 

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

jbrennand
Very Insightful Person
Very Insightful Person

3 weeks ago

An alternative solution is for you to run Cat6a ethernet cable from the Hub to the upstairs location and attach a Wireless Access Point on that end of the cable.  These can be had for as little as £40 (see my sig)  which will provide full speed wifi and additional ethernet cable connectivity - all at very close to maximum speeds.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Carley_S
Forum Team
Forum Team

2 weeks ago

Hi @JBPal 

Welcome to the community forums 

We can see on the systems at our side that you've already been in touch with the team and have this all arranged. 
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 
 

Here to help 🙂
Virgin Media Forums Agent
Carley
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