I have been on a rolling contract for the past few months as I am looking to move home in the next year and didn’t want to incur an early termination fee, in case the property I move to is not in a VM serviced area.
Having seen this post and link to the official communication I decided to call up today and start a new 18 month contract. Not only were the people I spoke with oblivious to this new change of terms but, after pointing the comms out to them and agreeing a new contract, the T’s & C’s I’ve received still state that I will be charged an ETF for moving to a non-serviced area!
I had to call back twice before speaking with someone who was aware of these changes but also admitted that, despite being implemented in February, the T’s & C’s were still not updated, nor were the contractual wording which they must read out to customers.
So, whilst it is great that VM have finally recognised to lift this unfair fee to its customers, the agreement is still very much a gentlemen’s agreement!