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Moving Router Upstairs to Downstairs

Joining in

Good Morning

Like a few other posts I need to move my Hub3 router from upstairs to downstairs to improve signal quality and speed.


I have tried the suggestions by calling 150, but after endless waiting I am still no closer to booking a no fault visit to move hub. Not a problem to pay the £25 no fault charge.


Can someone from Virgin PM so I can make the arrangements


Thanks for info on forum


Paul K



For us it is important to have good internet access both upstairs and downstairs.
Consider  extending your Wi-Fi network with a Mesh / Repeater / Wireless Access Point.

Forum Team
Forum Team

Hi PaulK69, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you've been having some issues arrange for your hub to be moved. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊


Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

Forum Team
Forum Team

Hi PaulK60, 

Thanks for coming back to me via private message to confirm your information. 🤩

I have booked you in for the next available appointment and sent you details of the appointment via direct message. 

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this by replying directly to the direct message and we can support you further. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let us know how the appointment goes. 😊

Take care.

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs