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Moving Hub into a New Room

johnpordum
Joining in

3 weeks ago

I've seen many people ask about how to book an engineer in, to move the route (cable from outside into a new area of the house).

I tried calling and once through to the right section not pressing any options, that just kept ending the call on me.

Is this the official place to ask and then wait for support to pick it up?

Thanks

 

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2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

3 weeks ago

Yes, just wait a couple of days for a VM Mod to pick this up.  Standard £25 fee for non fault call-out should apply. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ashleigh_C
Forum Team
Forum Team

3 weeks ago

Hi there @johnpordum 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and thank you again for posting. We would be happy to take a look into arranging this for you, I will pop you a private message so we can chat through the details. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

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